Access to remote psychological services has increased by 61% compared to 2023, according to research by insurer LV=.
Its 2024 claims report, which surveyed 2,720 workers, found there has been a significant rise in demand for mental health support.
In 2024, the firm paid out more than £136 million to support nearly 8,000 members and their families.
Within income protection claims, 39% were for musculoskeletal and fracture issues, while 21% were for cancer. Meanwhile, 15% of income protection claims were found to be due to people struggling with their mental health, making it the third most common reason for claiming.
Within critical illness claims, 65% were for cancer, 10% were for heart attacks, and 7% were for strokes.
Within life insurance claims, 40% were for cancer, 20% were for heart-related issues and 11% were for respiratory illnesses.
In 2024, rehabilitation services were accessed almost half the time (48%) for mental health reasons. Despite this, just under half (48%) of UK adults said they do not have any form of cover.
Mike Farrell, protection sales and marketing director at LV=, said: “Mental health continues to be a growing concern for individuals and their families across the UK, and our insights reflect that more people are actively seeking support. Protection products are evolving to meet these needs, providing more than financial cover, by offering vital services like therapy and rehabilitation as well.
“Income protection can offer valuable reassurance, allowing people to be covered if they were off work for prolonged periods of time due to physical or mental health issues. It can also provide wider support through rehab support services, to aid recovery after illness or injury.”
